Parent and Student Help Page - Noblesville Schools

Technology Support for Students and Families

Welcome to the Noblesville Schools HelpDesk for students and families. This page includes Noblesville Schools' Technology resources, current updates, top FAQs, and how to get additional tech support.

Click here for a list of phone apps to stay connected with Noblesville Schools. Select the image below for additional information on the most utilized resources within the district.

⇒ Troubleshooting Tips

Students can follow the troubleshooting tips below to fix most iPad issues (Video de pasos básicos para la solución de problemas):

1. Turn off Private Address (Go to iPad's "Settings" - "Wi-Fi" - select the "i" next to the connected network and toggle off the "Private Address" option)

2. Turn off "Request Desktop Website" (Go to Settings - Apps - Safari - Request Desktop Website - Slide Off).

3. Clear Web Browser History (Stay in Settings - Apps - Safari - Clear History).

4. Make sure Pop-up Blockers are OFF (Stay in Settings - Apps - Safari - Block Pop-ups - Toggle OFF)

5. Turn Off Block All Cookies (Stay in Settings - Safari - Block All Cookies - Toggle OFF)

6. Ensure Date & Time on iPad are set correctly (Go to Settings - General - Date & Time - Ensure correct Time Zone)

7. Complete a hard restart:

iPad with a Home button: Press and hold the top button and the Home button simultaneously. When the Apple logo appears, release both buttons.
iPad with no Home button: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

8. And if needed, update the iPad's software (iPad settings - General - Software Update)

If additional assistance is needed, select the student's assigned building icon at the bottom of the website for more information. Parents and guardians are also welcome to call the Technology Support Line at 317-773-2130. We are happy to assist you!

DISTRICT RESOURCES:

Support Materials

Canvas

Technology / Canvas Learning Management System

Canvas for Parents and Guardians

PreK-5

NS PreK-5 Online Learning Handbook for Caregivers, Miller Explorers Site Leaders, and Public Library Staff

SPANISH VERSION NS PreK-5 Online Learning Handbook for Caregivers

PowerSchool

Technology / PowerSchool Parent/Student Portal

ParentSquare

Technology / ParentSquare

Student Login Information

Some digital resources will require students to login. Students will need the following three pieces of information.

Student ID number (also known as lunch code)
Email address (firstname_lastname_graduationyear@nobl.k12.in.us)
Network password

Parents can locate Student ID/Lunch code number and Network password under Grades and Attendance within the PowerSchool Parent Portal.

Students will need their email address to access such as Gmail, Google Docs, Google Slides, and Google Sheets.

Request International Access for student's school Google account

Broken iPad Instructions

Broken iPad - If the iPad screen is cracked or the home button is broken, be sure to visit your building technology assistant as soon as possible with the broken iPad.

Keyboard issues - Please ensure the iPad's software is up to date. Keyboard issues can also be fixed by plugging in the device to a charging and completing a hard restart on the iPad (hold the home and power button until the iPad powers off, letting go when the Apple logo appears).

Charging issues - Student iPads that are not holding a charge, please troubleshoot by plugging the iPad into a charger and then completing a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears). Read more from Apple on iPad adjustments that can improve battery life at https://www.apple.com/batteries/maximizing-performance/

PreK-5 Technology Learning Resources

iPad: Back-up, Apps, Airprint, Screenshot

How do students back-up the iPad?

For information to back-up iPad (iOS)
- Directions on how to place documents back into Notability from the Google Drive back-up
Directions on how to back-up iPad to iCloud or iTunes (students can utilize iTunes option at home)

How do students download Apps?

Brief YouTube tutorial created by NWMS
We are seeing a few students having problems downloading apps because their iPad's' storage space is full. We recommend students to delete unnecessary videos, pictures, and unused apps to recapture space.

Can I Airprint on the iPad?

Airprint is supported for printers at home. iPads are unable to Airprint at school. View Apple's directions on setting up Airprint for an iPad. View these directions if your printer does not have the Airprint option. If you are having issues printing, please try take a screenshot of the material and then print it.

How do you take a Screenshot on the iPad?

Teachers may ask students to take a screenshot of their digital work as evidence of participation. How students accomplish this task will depend on the device they use.

Directions from Apple.

How do I disinfect the iPad?

1. Ensure the device is turned off and unplug all cables.

2. Clean the iPad screen and keyboard using a small amount of alcohol on a microfiber cloth or cotton ball.

Learn more on how to clean your Apple device

WIFI

Connect to personal or school network
- Open iPad's Settings
- Select "Wi-Fi"
- Turn off "Private Address" by selecting the small "i" next to the network and toggle off
- Select the network name to input username and password
Click here to learn more about the "NS Overview - Student Internet Safety Tools"
Click here for additional internet resources for families.