Help Desk/Staff

Current Technology Updates

⇒ Web Content Filter Update

If staff or students are still experiencing browser issues, please try clearing web history and restarting the device:

View Apple Laptop Directions

iPad Directions:

Open the Settings app on your iPad
Tap Apps, then scroll down and select Safari (on older iPadOS versions, Safari is listed directly in the main Settings sidebar)
Scroll down and tap Clear History and Website Data
Choose All History
Toggle on Close All Tabs
Tap Clear History to confirm

If experiencing issues at home, be sure to turn off the "Private Address."

iPad Directions: Go to iPad's "Settings" - Click on "Wi-Fi" - Select the "i" next to your home network and toggle off the "Private Address" option

Laptop Directions: Click the Apple menu in the top-left corner of your screen - Select System Settings - Click Wi-Fi in the sidebar on the left - Find your network name, then click the Details button or More Info button next to it - Click the menu next to Private Wi-Fi Address and choose Off - Click OK

Please create a HelpDesk ticket if these steps do not fix the issue.

⇒ "Contact" Emails

For additional security, email addresses are no longer available in the district website's staff directory listings. Parents/Public will now see the word "Contact" with a link to a contact email form. This is to protect staff members' email addresses from being publicly displayed, helping to prevent email spoofing scams.

We encourage caution when responding, similar to any message in your inbox. For example, staff can verify email addresses in PowerSchool prior to responding to the message.

Directory card example:

Contact form example:

⇒ Verify & Update Contact Information for District Notifications:

Sign in to www.parentsquare.com by clicking “sign in with Google.”
Choose your account icon in the top right corner and select “Manage Account.”
On the left navigation menu, choose “Edit Account.”
Confirm email and phone number. If needed, add or update information.
- Click “Add” next to your mobile number or email to add your contact information. If needed, you can also click inside the text box to update the existing phone number.
- If added or updated, be sure to verify when you receive a confirmation communication.