Solutions to Common Issues
Notability for iOS
My subjects and dividers disappeared.
In Notability 8.0 and later:
- Open the Library, the screen that lists your notes.
- Tap the "( i )" near the bottom left corner.
- Triple-tap the "Support" button.
- Tap "Recover Subjects".
My notes disappeared after I enabled iCloud syncing.
If your notes disappear when you enable iCloud syncing, there was most likely a small glitch. We believe we know why this happens, and we aim to release a fix soon. For now, these steps should restore your notes:
- Turn Notability's iCloud syncing feature off.
- Tap "Keep on my iPad" from the prompt that appears.
- After your notes reappear, you can turn iCloud syncing back on. The second upload should proceed smoothly.
I can't make a new subject.
If you make a subject while using an external keyboard, the subject's colored dot might appear without letting you type a name for the subject. We're looking into this, but these steps should offer a solution in the meantime:
- Open your device's Settings app.
- Go to "General > Keyboards".
- Turn on the "Shortcuts" toggle.