Technology Support for Students and Families

Welcome to the Noblesville Schools HelpDesk for students and families. This page includes Noblesville Schools' Technology Resources, Current District Tech Updates, Top FAQs, and how to get additional tech support.

Please select the image below for the digital resource bookmark and their "TOP FAQs":

DISTRICT RESOURCES:

💡 Current Technology Updates

⇒ PowerSchool App: PowerSchool support completed a refresh on our mobile app registration. Users experiencing error messages when opening the PowerSchool App need to log out and log back into the app to get rid of the error message.

⇒ EveryDay Math Games: McGraw-Hill is working on EDM game issues where students are unable to hit certain buttons. We will continue to keep you posted on updates. We have found this temporary workaround:

We have seen some success accessing EDM Games using Canvas in Chrome Webclip on the iPad. We also found the below work-around for students experiencing issues with EDM games. When students come to the game screen to select the color profile click on the "aA" in the URL bar. Then select "Request Mobile Website."

After you do this, hit the back browser on your button. And you should come back to the "Start" screen. Hit start again, and this time you should be able to select the Color Profiles. If you are still having issues, please create a HelpDesk Ticket.

As of Monday, September 12th, we received the following email from McGraw Hill, "Unfortunately I do not have anything at this time. Our Academic Design team has had to reach out to the vendor that helps provide those games and they are awaiting for more information from them. I do not have any estimated timeline to provide right now, but I will provide you with an update as soon as I get it. Thanks!"

⇒ WiFi issues: Ensure Private Address is turned off all connected networks by going to...

1. Settings > WiFi > NSC_Corp

2. Click NSC_CORP (or your home WiFi)

3. Select the "i" in the circle to the right

4. Find "Private Address" & Toggle OFF

5. Rejoin (If iPad asks for credentials the Username is Student ID/Lunch Code & Password is School Password)

⇒ The NS Tech Help Line for parents and students is 317-773-2130.
Basic Troubleshooting
1. Turn Off Private Address on home WIFI (Go to iPad's Settings" - "Wi-Fi" - select the "i" next to home network and toggle off the "Private Address" option)

2. Turn OFF "Request Desktop Website" (Go to Settings - Safari - open Request Desktop Website - Slide Off).

3. Clear Web Browser History (Stay in Settings - Safari - Clear History).

4. Make sure Pop-up Blockers are OFF (Stay in Settings - Safari - Block Pop-ups - Toggle OFF)

5. Turn Off Block All Cookies (Stay in Settings - Safari - Block All Cookies - Toggle OFF)

6. Complete a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears.

7. And if needed, update iPad's software (iPad settings - General - Software Update)
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Video de pasos básicos para la solución de problemas
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Student Login Information
Some digital resources will require students to login. Students will need the following three pieces of information.
- Student ID number (also known as lunch code)
- Email address (firstname_lastname_graduationyear@nobl.k12.in.us)
- Network password
Parents can locate Student ID/Lunch code number and Network password under Grades and Attendance within the PowerSchool Parent Portal.

Students will need their email address to access such as Gmail, Google Docs, Google Slides, and Google Sheets.

Students can also access resources from the Hamilton East Public Library using their student ID number as Card Number AND Pin.
Zoom
- Click here for Zoom Parent and Student Support
- Haga clic aquí para obtener ayuda para padres y estudiantes de Zoom
- Students should not be creating accounts to join Zoom meetings. Teachers will share a link so students can join as a guest.
Broken iPad Instructions
Students in 6th - 12th grade, please contact your building technology assistant directly:
- NEMS: Maggie Hist
- NWMS: Barbara Brunts
- NHS: Kristi Smith & Kaylee Pittser
- Elementary students, please report to the teacher.
Keyboard issues - Please ensure the iPad's software is up to date. Keyboard issues can also be fixed by plugging in the device to a charging and completing a hard restart on the iPad (hold the home and power button until the iPad powers off, letting go when the Apple logo appears).

Charging issues - Student iPads that are not holding a charge, please troubleshoot by plugging the iPad into a charger and then completing a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears). Read more from Apple on iPad adjustments that can improve battery life at https://www.apple.com/batteries/maximizing-performance/
PreK-5 Technology Learning Resources
iPad: Back-up, Apps, Airprint, Screenshot
How do students back-up the iPad?
- Click here for iPad (iOS) back up information for Notability, Keynote, & Pages
  - Click here for directions on how to place documents back into Notability from the Google Drive back-up.
- Click here for directions on how to back-up iPad to iCloud or iTunes (students can utilize iTunes option at home)
How do students download Apps?
- Click here for a brief YouTube tutorial created by NWMS
- We are seeing a few students having problems downloading apps because their iPad's' storage space is full. We recommend students to delete unnecessary videos, pictures, and unused apps to recapture space.
Can I Airprint on the iPad?
- Airprint is supported for printers at home. iPads are unable to Airprint at school. Click here to view Apple's directions on setting up Airprint for an iPad. Click here if your printer does not have the Airprint option. If you are having issues printing, please try take a screenshot of the material and then print it.
How do you take a Screenshot on the iPad?

Teachers may ask students to take a screenshot of their digital work as evidence of participation. How students accomplish this task will depend on the device they use.

Click here for directions from Apple.

How do I disinfect the iPad?

1. Ensure the device is turned off and unplug all cables.

2. Clean the iPad screen and keyboard using a small amount of alcohol on a microfiber cloth or cotton ball.
- Click here to learn how to clean your Apple device
- In corona-virus’ wake, Apple says iPhone users can use disinfecting wipes and isopropyl alcohol (Fox News Article), click here to learn more
To view Apple's current status visit, https://www.apple.com/support/systemstatus/
WIFI
- To Connect to WIFI - Go to iPad's Settings - Select "Wi-Fi" -
  - When you are at school you will select the NSC_Corp. The username is your lunchcode & password is the school password.
  - When you are at home you will join your home network by selecting the home network name and inputting the username and password set up for the home network.
  - After updating iPad to iOS 14, immediately turn off "Private Address" ("Settings" - "Wi-Fi" - select the "i" next to NSC_Corp and toggle off the "Private Address" option). Otherwise, you will not be able to connect to NSC_Corp.
- Click here to learn more about the "NS Overview - Student Internet Safety Tools"
- Click here for additional internet resources for families.

STILL HAVE QUESTIONS?

Please select the coordinating school for additional support:

Students and Parents can call 317-773-2130 to reach Noblesville Schools technology support. If you receive voicemail, please leave a message. We will call you back as soon as possible during normal school hours.

Technology

DISTRICT RESOURCES:

💡 Current Technology Updates

Basic Troubleshooting

Student Login Information

Zoom

Broken iPad Instructions

PreK-5 Technology Learning Resources

iPad: Back-up, Apps, Airprint, Screenshot

WIFI

STILL HAVE QUESTIONS?