1.  Clever is investigating issues with the Clever Portal, Clever Dashboards, and partner applications for some users. They are working to resolve the issue.  View their status page to read future updates, https://status.clever.com/

2. 4th-12th Grade Student iPads will need to be updated to the latest software as soon as possible.  Devices will continue to receive a prompt until updated.

After updating, students will need to immediately turn off "Private Address" ("Settings" - "Wi-Fi" - select the "i" next to NSC_Corp and toggle off the "Private Address" option).  Otherwise, they will not be able to connect to NSC_Corp.

3. CANVAS Images & iOS 14: Images are not showing up on the Canvas App for iPads updated to iOS 14.2. To fix this issue for students or staff who are on iOS 14.2, go to the iPad's "Settings" - "Canvas Student" - Turn on "Allow Cross-Website Tracking" and "Reset cache on next launch."

4. CLEVER & iOS 14: If Chrome is the iPad's default browser, the Clever app will not work. The student will receive the error, "Safari has been disabled." Students will need to change the default browser back to Safari to fix the issue by going to iPad's "Settings" - "Chrome" - change "Default Browser App" to Safari.

1. If you receive an error or slowness, refresh the browser by selecting the circle with the arrow to the right of the URL. This may need to be completed several times. If that does not resolve the issue, please continue to work through these steps.

2. Update iPad Software (if already updated, go to Step 3)

3. Close all open applications (double click the home button, use a finger to swipe up on each open application)

4. Grades 4-12 iPad - Turn OFF "Request Desktop Website" (Go to Settings - Safari - open Request Desktop Website - Slide Off). Grades K-3 will not have this option.

5. Clear Web Browser History (Stay in Settings - Safari - Clear History).

6. Make sure Pop-up Blockers are OFF (Stay in Settings - Safari - Block Pop-ups - Toggle OFF)

7. Complete a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears)

Español - Pasos básicos de solución de problemas si las aplicaciones o los elementos en línea no funcionan.docx

• Click here for Zoom Parent and Student Support
• Students should not be creating accounts to join Zoom meetings. Teachers will share a link so students can join as a guest.

Students in 6th - 12th grade, please contact your building technology assistant directly:

• NEMS: Mandy Akers
• NWMS: Barbara Brunts
• NHS: Kristi Smith & Levi Pearson

  Elementary students , please complete this form.

  Keyboard issues (Grades 4-12) - Please ensure the iPad's software is up to date. Keyboard issues can also be fixed by plugging in the device to a charging and completing a hard restart on the iPad (hold the home and power button until the iPad powers off, letting go when the Apple logo appears).

  Charging issues - Student iPads that are not holding a charge, please troubleshoot by plugging the iPad into a charger and then completing a hard restart (hold home & power button at the same time, letting go once the iPad turns black and Apple logo appears). Read more from Apple on iPad adjustments that can improve battery life at https://www.apple.com/batteries/maximizing-performance/

PreK-5 Remote Learning Handbook for Caregivers, Miller Explorers, and Public Library Staff

Click here to learn more about the PreK-5 apps in Clever

Haga clic aquí para obtener la versión en español del Manual de aprendizaje en línea de NS PreK-5 para cuidadores

How do students back-up the iPad?

• Click here for iPad (iOS) back up information for Notability, Keynote, & Pages
  • Click here for directions on how to place documents back into Notability from the Google Drive back-up.
• Click here for directions on how to back-up iPad to iCloud or iTunes (students can utilize iTunes option at home)

How do students download Apps?

• Click here for a brief YouTube tutorial created by NWMS
• We are seeing a few students having problems downloading apps because their iPad's' storage space is full. We recommend students to delete unnecessary videos, pictures, and unused apps to recapture space.

Can I Airprint on the iPad?

• Airprint is supported for printers at home. iPads are unable to Airprint at school. Click here to view Apple's directions on setting up Airprint for an iPad. Click here if your printer does not have the Airprint option. If you are having issues printing, please try take a screenshot of the material and then print it.

How do I disinfect the iPad?

1. Ensure the device is turned off and unplug all cables.

2. Clean the iPad screen and keyboard using a small amount of alcohol on a microfiber cloth or cotton ball.

• Click here to learn how to clean your Apple device
• In corona-virus’ wake, Apple says iPhone users can use disinfecting wipes and isopropyl alcohol (Fox News Article), click here to learn more

To view Apple's current status visit, https://www.apple.com/support/systemstatus/

• To Connect to WIFI - Go to iPad's Settings - Select "Wi-Fi" -
  
  • When you are at school you will select the NSC_Corp. The username is your lunchcode & password is the school password.
  • When you are at home you will join your home network by selecting the home network name and inputting the username and password set up for the home network.
  • After updating iPad to iOS 14, immediately turn off "Private Address" ("Settings" - "Wi-Fi" - select the "i" next to NSC_Corp and toggle off the "Private Address" option).  Otherwise, you will not be able to connect to NSC_Corp.
• Click here to learn more about the "NS Overview - Student Internet Safety Tools"
• Click here for additional internet resources for families.