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    CURRENT NS TECHNICAL UPDATES
     
     
    September 16, 2019 - Canvas received a clean up this morning.
    2017-18 Canvas Courses have been deleted. Courses from other terms such as 2018-19 will not be deleted. This will help with some of the submission issues we have been seeing.
    **We will also be removing all student enrollments from 18-19 Canvas Courses. We will NOT be deleting 2018-19 courses or content, just removing student enrollments.
     
     
    August 19, 2019 - Gmail issues should be resolved for the vast majority of affected users. They have confirmed that they will continue to work towards restoring service for the remaining affected users, but no further updates will be provided on the G Suite Status Dashboard. 
     
    (2) Google has confirmed issues for users accessing their Google accounts.  This is also interrupting students accessing Clever through Gmail.
     
    (1) Surrounding school districts are reporting issues with students logging into Google and with the Google Admin Console. Some students are receiving the error, "Something went Wrong"? Google's dashboard is showing all green lights.
    We'll keep everyone posted!
     
    August 16, 2019 - PowerSchool - We have had several reports that users across the district are experiencing slowness in PowerSchool. We are working with PowerSchool support to try to alleviate the issue as quickly as possible. Thank you for your patience!
     
    August 13, 2019 - App Portal - If the App Portal is not loading or loading incorrectly, delete it and complete a hard restart.  An updated one will auto-install.  If you are still experiencing issues, please visit your building’s technology support.
    Filewave App Portal App Screenshot
     
    August 13, 2019 - Canvas & Notability Assignment Submissions - If “Submit Assignment” is not available, select “More” in the top row.  Select the Correct Course & Assignment. Press “Submit”.  Click here for details instructions.
    Canvas/Notability Assignment Submission Screenshot
    If you are still having issues, be sure your iOS, Notability, & Canvas Apps are up to date. Please visit the Tech Office if you need additional assistance.
     
    August 13, 2019 - Microsoft Office 365 (i.e. Word, Excel, PowerPoint) - Download requested product from the software kiosk (“N” on top menu bar of your computer). Select “Install Software” & scroll down to “Microsoft Word.  Create an account to use the product, click here for directions. After you've downloaded the software from the kiosk and created your Office 365 account, open “Word” & sign in/activate the software.
    Word/Excel/PPT App Screenshot
     
    August 13, 2019 - Printer Issues - Delete the printers & re-add them by going to the Apple (in the top left) – select “System Preferences” then “Printers & Scanners”. Highlight the printer - select the "-" on the bottom left of the screen. Then select the "+" and search for "Secure" - click on to add printer.
    Mac OSX Printers & Scanners Settings Screenshot
     
    May 10, 2019 - Expiration of Brand Accounts in YouTube and Google Photos -
    See a list of your Brand Accounts (if applicable) by visiting https://myaccount.google.com/brandaccounts in a web browser.
    To preserve any existing content associated with a Brand Account, you can download your data while logged into the account.
     
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